Customer Testimonials

We strive for excellent customer service; it is our number one priority. We have worked with large corporations, such as PolyCom, and major universities, such as Georgia Tech University, Massachusetts Maritime Academy and The National Academy of Science. We will do anything and everything in our power to make you r experience with us the best you have ever had. But don’t take our word for it. This is what our customers have to say!

If you are a past customer and would like to leave feedback describing your buying experience with us, please write a testimonial.

See what our customers are saying!

"Excellent service, excellent TV"
-- Irv Mindes 7/31/2008
(Items Purchased: Pioneer PDP-6020FD KURO Plasma TV)

"This was a very smooth transaction. Above all there are no hidden fees, delays, misleading or deceptive practices. There was no pushy sales pitch to buy accessories. Customer support was always available to assist with truthful information and a straight answer. Aric and a previous rep I spoke with were helpful and easy to communicate with. I will have no problem buying from them again. Our TV was delivered in its original packaging on time. No hidden/bad surprises. So far happy with the purchase. If PLASMA CONCEPTS keeps it this way, they will be around for a while."
-- Jotte Haile 7/24/2008
(Items Purchased: Pioneer PDP-5020FD KURO Plasma TV)

"I studied my first HDTV purchase for several months. I learned as much as I could about technology,sizes and models. I decided to purchase the Pioneer PDP-6010FD Plasma TV. I researched prices and dealers for another two weeks. I decided to purchase the TV from Plasma Concepts for a number of reasons including price, customer ratings and the fact that the company is an authorized Pioneer dealer. The later point was very important to me because I do not purchase "gray market" goods for an expensive purchase. I am more than satisfied with the decisions I made. Dealing with Plasma Concepts is an exceptional and pleasant experience. The staff is very knowledgable and customer service and follow through is exceptional. I will definitely deal with Plasma Concepts in the future. I also highly recommend the company to anyone searching for a quality buying experience."
-- Eugene Gleason 6/10/2008
(Items Purchased: Pioneer PDP-6010FD 60-inch Plasma TV)

"Perfect buying experience with Plasma Concepts. Obviously was a little concerned with having a $3000+ HDTV shipped to my door, but it couldn't have been easier. I placed my order over the weekend and was contacted on Wednesday by the freight company and had my Kuro by Friday. No damage or any other problems upon arrival. The TV is working great and it was a very stress-free experience. Will definitely order from Plasma Concepts for my next Kuro."
-- Adam Chang 5/28/2008
(Items Purchased: Pioneer Kuro PDP-5010FD)

"Great Service from Bob Doseck. Prompt delivery and will definitely do business again in the future."
-- Matt Ferullo 5/19/2008
(Items Purchased: Pioneer Plasma)

"I ordered the 50" Pioneer PDP-5010FD Plasma TV on a Tuesday and had it in my home 3-days later on Friday. Paid by bank wire and saved an additional 2%. The TV is exactly as advertised, 100% brand new shipped directly from the Pioneer warehouse. The stand was pre-installed by Pioneer to keep the unit upright during shipping, box was sealed and all items accounted for. This was a very smooth and very satisfying experience. This is the way internet purchasing should be. I take my hat off to Plasma Concepts for a job well done! Thanks Dan!"
-- Jeff Cornell 5/12/2008
(Items Purchased: Pioneer PDP-5010FD)

"I couldn't be happier with my purchase from HT Concepts. The set is AMAZING and I feel really lucky that I was able to get one of the last 5080s in stock. I was a little bit apprehensive about buying a 720p set, but after looking at several 1080p sets since my purchase, I still like this one a LOT better. Thank you for your VERY helpful and informed advise. My experience buying from you was helpful, knowledgeable, reassuring and overall stress free. I have recommended you to all of my friends and colleagues. I will always check with you first from now on before I make any home electronics purchases."
-- Robert Kato 5/6/2008
(Items Purchased: Pioneer PDP-5080 HD)

"The team at HT Concepts / Plasma Concepts was a pleasure to do business with. These days, it's easy for "a consumer" to equate phone and e-commerce sales with a lack of professionalism and/or commoditized products. Not at HT Concepts. The staff was extremely knowledgeable, service oriented and focused on providing the very best solution to fit my space limitations and budget. I would highly recommend them to family, friends and any person or business who is looking for a pleasant and professional experience. Simply put, they deliver on their commitment. They will be my first stop on all future home or business electronics needs."
-- Chris Baker 3/31/2008
(Items Purchased: Samsung 40" LCD, sku# LN40A650)

"I WILL TRY TO KEEP THIS BRIEF AND TO THE POINT...I PURCHASED A PIONEER 1080 50" KURO PLASMA AFTER MUCH STUDY...I LIVE IN SOUTH FLORIDA AND ORDERED THE TV THROUGH "HT CONCEPTS INC" OR PLASMA CONCEPTS LOCATED IN OHIO...FROM THE BEGINNING OF THE BUYING PROCESS THROUGH THE DELIVERY THE ENTIRE TRANSACTION WAS FLAWLESS...WHEN I CALLED SOMEONE WITH KNOWLEDGE ANSWERED...ALL IN ALL AN EXCEPTIONAL EXPERIENCE...I HIGHLY RECOMMEND AND WOULD MOST CERTAINLY DO BUSINESS WITH HT CONCEPTS INC AGAIN...DAVE M."
-- DAVE MATTHEWS 3/25/2008
(Items Purchased: PIONEER 50" 1080 KURO)

"I had been researching LCD's & Plasma's for a few months. I found Plasma Concepts on an online search, along with other sites at various prices. I have heard and read of horror stories about buying online and the quality of the products. I am glad to say that this was not the case, I did check out the Company with the Better Business Bureau and was glad to see it listed, even the Parent company HT Concepts. It was also listed on Pioneers website as an authorized dealer, which validates their warranty. I did call to order instead of ordering online, but that is because I had some questions on specific features. Dan Aab helped me with everything and kept me informed as to the progress of my order. I will be ordering other products from here in the future and recomending it to people that are looking for new products. As an avid consumer I am tired of going to some of the major retailers and not getting waited on literaly for hours, so for great service and selection, have no fear of shopping here and again, THANKS DAN !!!!!"
-- Mark McNabb 3/2/2008
(Items Purchased: Pioneer PDP-6010FD, Sony BDP-S300 Blu Ray, Harmony 890 Remote, HDMI Cables and 5 yr. Extended Warranty)

"That was my first order with this store. I was not really sure whether I should purchase Pioneer KURO plasma over the Internet, but the price and service provided by Plasma Concepts were top notch. I really appreciated the service provided by a delivery person who helped me to unpack the plasma and to set it up. All in all, I am extremely happy with my purchase, and I will definitely purchase form Plasma Concepts again."
-- Witold Wolak 2/28/2008
(Items Purchased: Pioneer Kuro PDP-5080HD)

"I did my research on the type of HD television to purchase over the course of a year and chose the plasma for it's ability to display deep blacks and to view from all angles. I selected the Pioneer Kuro for it's amazing ability to do just that. I am thrilled by the quality of the picture and couldn't be happier with my selection. If I bought this set at Magnolia Audio I would have paid over $1,700.00 more than I paid at HT Concepts for no perceived additional value. My worry, as I'm sure it is a common one, on purchasing an expensive eletronic item over the internet was what happened if it was flawed and who would back the item. I went to the Pioneer website and looked through the approved vendor list (the ones that Pioneer would warranty) and was drawn to HT Concepts by their apparent customer focus and extensive customer satisfaction rating. The delivery man was helpful in bringing the set into my house but also in the inspection of the exterior for any apparent damage. The television was expertly wrapped and protected during shipping. I found them easy to deal with, communicative, and overall a top notch organization that I would order from in a heartbeat!"
-- Jon Dwight 2/6/2008
(Items Purchased: Pioneer Kuro 6010FD Plasma)

"Had a trouble-free shopping from this Pioneer's authorized internet dealer. Was able to track the shipping of my order. Also was able to schedule a time for delivery. Would recommend HT Concepts to my friends."
-- Manikantan Jayaraman 2/4/2008
(Items Purchased: Pioneer 50" Plasma TV)

"PlasmaConcepts order and delivery was flawless. I received my TV in perfect condition 3 days earlier than the scheduled delivery date. Highly recommended, with excellent customer service follow-up, this is the only place I will purchase another TV from in the future!"
-- Andrew Monument 1/24/2008
(Items Purchased: Pioneer PDP-5080HD)

"I couldn't ask for better service! TV Came with a single dead pixel, and Plasma Concepts was nice enough to replace the TV with no questions asked. Old TV was removed and the new TV was put in place with the same delivery truck. I would never buy a TV any where else after my experience with Plasma Concepts!"
-- Jeremy Kryvanis 1/22/2008
(Items Purchased: 58" Plasma TV)

"Arrived on time in perfect condition. Friendly local carrier. Will do business with Plasma Concepts again in the future."
-- Mike Allen 1/21/2008
(Items Purchased: Pioneer 5080 Plasma)

"Service was excellent end to end. Dan answered all my questions and the TV arrived just 2 days after placing my order! TV arrived in mint condition and I could not be happier. There's no doubt in my mind that my next TV purchase will be from Plasma Concepts."
-- CL in NJ 1/19/2008
(Items Purchased: Pioneer PDP-5080)

"Reliable service; prompt replies; great products… Won't be disappointed."
-- Emil Manoilow 1/18/2008
(Items Purchased: LCD TV Sony)

"DAN AT PC WAS A GREAT HELP. AND PRICE FOR THE PIONEER 5080 WAS UNBEATABLE, PLUS SHIPPING WAS ON THE MONEY. THANKS AGAIN DAN"
-- JOHN DINKELMEYER 1/18/2008
(Items Purchased: PIONEER 5080)

"Outstanding transaction in every respect--price, delivery, support. Sales rep Aric Koenig was personally on top of things by email every step of the way. I don't think I've ever encountered such personal, responsibility-taking, performance-delivering customer care on the internet. AND the price was right!"
-- Paul Weaver 1/17/2008
(Items Purchased: Pioneer pdp 5080)

"My order with Plasma Concepts went exactly as advertised. I received my 60" plasma TV even a day earlier than I was originally told. My TV arrived in perfect condition and I love it! Aric Koenig was my sales rep. and he kept me updated throughout the whole process. He even contacted me after I received my TV to make sure I was happy with it. I saved about $2600 over the big box stores. I don’t know anyone would purchase a TV any other way."
-- Marc Rogers 01/14/2008
(Items Purchased: Pioneer 6010FD Kuro 60" Plasma TV)

"Excellent service and quick delivery. Without doubt the best prices on TVs I've seen so far (and I've checked out a lot of places). Strongly recommended!!!"
-- HT Wang 01/08/2008
(Items Purchased: Sony Bravia 42" LCD TV)

"Good product, fast delivery and a good price! Thank you for the excellent service! MD"
-- Mirek Dolejsi 12/27/2007
(Items Purchased: Sony SU-RS12X projection TV stand)

"Best price hands down. Great customer service. No hassle. I'd say I had the HD experience of online shopping. Thanks HT Concepts."
-- Zack in California 12/26/2007
(Items Purchased: Pioneer PDP 5010FD)

"PERFECT 10 / 5*****/ 100%
Great to see that there are still companies out there that cater to the consumer.Insert tears of happiness + sadness.
-Educated staff (Aric): Very helpful in answering all my questions and guiding me through the purchase process.
-Exceptional product line: Carried everything I needed and wanted.
-Quick, Quick delivery -less than 48hrs _took me off guard as I am used to the UPS slow boat to....
-Price-I did a lot of research before this purchase and Plasma Concepts met and exceeded my expectations
-Warranty-Purchased the extended warranty, cant comment as I have not used it. Price was very resonable.
-Plasma Concepts-HD Made Easy
I would and will recommend Plasma Concepts.
Plasma Concepts has met and exceeded my expectations in all areas,
Keep up the great work, and I would just hope other companies would take notice(.
Not a auto response thank you but a real,
Thank you
"
-- MICHAEL HURLEY 12/18/2007
(Items Purchased: Samsung HP-T5064 Monster Power HTS 1000 MKII Peerless Universal Tilt Wall Mount Repair Master 3 Year Extended Warranty)

"Very helpful staff. Great price. Delivered when promised. Will recommend to all my friends and relatives."
-- Kurt S. 12/16/2007
(Items Purchased: 58" Panasonic Plasma TV)

"Very helpful and professional service from Bob. Items shipped fast and arrived undamaged. Will definitely purchase from Plasma Concepts again."
-- David Spouse 12/02/2007
(Items Purchased: Samsung 63 inch plasma and 42 inch Phillips )

"Obviously I have been very happy with Plasma Concepts since I bought 3 tvs from them in the 6 months! Aric and Keith are great. The tvs arrived on time and in perfect shape. I was a little concerned at first making such an expensive purcase online but PC checked out ( i checked the local BBB) . They have done everything they said they would do and more. I couldnt be happier."
-- mitch wynne 11/26/2007
(Items Purchased: two pioneer hd 5080 and a 60 inch pioneer)

"GREAT SERVICE, PRODUCT INFORMATION, QUICK DELIVERY AND OUTSTANDING AFTER THE SALE FOLLOW-UP"
-- stanley cohen 11/20/2007
(Items Purchased: Sony Bravvia BRX5 40 inch)

"Holy Crap! Bought it on Monday, the local carrier arranged delivery on Tuesday and I was in HD Shangri-La on Wednesday. I couldn't have asked for an easier transaction. All this at the lowest price I could find anywhere. Thanks Guys, I'll be buying another one as soon as the Mrs. starts talking to me again."
-- Greg Bischof 11/20/2007
(Items Purchased: Pioneer PDP-5080)

"I had a very good buying experience with plasma concepts. All of my questions were answered from very knowledgeable people. I actually purchased my plasma from Aric Koenig who made the entire process go as smoothly as possible. I actually received my TV in 3 business days from when it was ordered and it was perfectly packaged. We will buy another smaller plasma for our bedroom and plasma concepts will get my business. "
-- Kevin Henry 11/09/2007
(Items Purchased: Pioneer 5080HD)

"Great company. Very easy to order. They delivered on everything they said they would and had great customer service. Not to mention they provide a very competitive price! I would definitely buy from this company again."
-- Brent Ford 11/05/2007
(Items Purchased: 50" Pioneer PDP-5080)

"I most incredible picture I have ever seen! Worth every penny! Service and shipping first rate. When I called the first time to inquire about the tv there was no high pressure sales pitch Aric answered all my questions and concerns about ordering a product like this online. I will be ordering more tvs in the future!"
-- Michael Thannum 11/02/2007
(Items Purchased: Pioneer KURO PDP-6010FD 60" 1080p Plasma HDTV )

"Great customer service! Will definitely be back."
-- Perry Moy 10/29/2007
(Items Purchased: Samsung LN-T4665F )

"Everyone gets nervous with a purchase such as this over the internet. I have purchased may items over the internet and it's sometimes a gamble if you are going to have problems. Dan handled our purchase with excellent communication and follow-up. The TV is great and arrived in excellent condition with no damage to the shipping box. We just set it up and started to enjoy a great HD picture. This was a very smooth purchase, outstanding communication and no problems. Highly recommended!"
-- R. G. 10/16/2007
(Items Purchased: Pioneer 4280 Plasma TV)

"Great peoples and Service."
-- M Silva 09/6/2007
(Items Purchased: 42' plasma)

"Plasma Concepts is the best. This was my first big purchase through internet store and my experience with them was excellent. No hassle, no phone calls, no annoying pushy extras to buy, just great follow-up through email. Definitely, 100% recommended. Aric. thank you for the great service.."
-- Walter Ramotowski 08/21/2007
(Items Purchased: Pioneer PDP-5080HD)

"Excellent item and quick shipping."
-- Kevin Haines 08/10/2007
(Items Purchased: Peerless SF660Universal Flat Wall Mount for Plasma and LCD Screens)

"Excellent picture, Great Price and very prompt delivery. I'd gladly do it again. Thanks."
-- Bob Pace 07/16/2007
(Items Purchased: PDP-5080HD)

"This was an efficient effortless transaction. I am extraordinarily pleased with the purchase, the price and the process. Thank you."
-- Steven Zinn 07/5/2007
(Items Purchased: Pioneer PDP 5080HD)

"Great price and friendly service! I did a lot of research before buying my new Pioneer display, and found Plasma Concepts to be the best choice among official Pioneer online stores. The TV came in perfect condition, and with remarkable speed. I ordered it on a Sunday afternoon and it arrived Thursday morning. Much faster than I anticipated. Great experience!"
-- Ben Stuenkel 07/3/2007
(Items Purchased: Pioneer PDP 5080)

"The shipping box the tv came in was in perfect condition, the tv is perfect, and the price I paid was perfect. I would definantely buy from Plasma Concepts again. "
-- Sam Willis 06/27/2007
(Items Purchased: pioneer 5080)

"We purchased a pioneer 5070 HD plasma TV from Plasma Concepts and we can't say enough about them. Their sales rep Aric Koenig answered a million questions we had regarding our purchase. His patience with us and knowledge about the product was outstanding. We are in the market for a Pioneer receiver and unfortunately they do not carry them at this moment. Wish they had because we would only purchase from them if they had. Bravo Plasma Concepts!!!!!!!!!!!!"
-- James Casey 06/25/2007
(Items Purchased: Pioneer 5070HD plasma TV)

"Plasma Concepts provided an excellent product, at a very low price, with fast shipment, & excellent customer service. I was extremely pleased with the the shopping experience and highly recommend them."
-- William Hardin 06/25/2007
(Items Purchased: Pioneer 5070HD plasma HDTV)

"Good customer service expert personal (Dan). Excellent service. Good customer care people, keep it up.. Thank You Idrees"
-- Idrees Alvi 06/20/2007
(Items Purchased: Projector Tv and DaylightScreen)

"Once again, excellent service and excellent price. Will recommend every time."
-- Sebastian Silvani 05/31/2007
(Items Purchased: Pioneer PDP-5070)

"Perfect service - accurate and fast, good communication. Recommended!"
-- Iouri Mirgordoski 05/30/2007
(Items Purchased: Panasonic TH-50PZ700U50-inch 1080p HD Plasma TV)

"Aric was great about answering presale questions. TV arrived as promised in great condition. I love the set and I love plasma concepts. Buy with confidence, ok"
-- Adam Wolkoff 05/28/2007
(Items Purchased: Pioneer PDP-4270HD)

"Every aspect of the purchase went well. Good communication. Fast shipment and follow-up e-mail to verify I was satisfied. I would recommend Plasma Concepts to others interested in purchasing a HDTV online."
-- Lee B 05/27/2007
(Items Purchased: N/A)

"This was my first major purchase on line and I was shocked by how easy this was. The communication is beyond excellent from this company. I received my tracking information the very next day. I even spoke to the transportation company several times and I could not have asked for more friendlier people. This was by far my best experience and I will highly recomend this company to all my friends. I think more companies should look at the way they do business, cause Plasma Concepts could teach them a thing or two about customer service"
-- R Porter 05/26/2007
(Items Purchased: Pioneer PDP-4270HD)

"Amazing Service, great shipping, very professional. I will be buying all future purchases from Plama Concepts. An amazing experience buying a 50" plasma TV online."
-- Razi 05/25/2007
(Items Purchased: Panasonic TH-50PH9UK)

"Great place to buy. One of the best buying experiences i've had in years. congratulations on a super job!!!!"
-- Jeff Trapp 05/24/2007
(Items Purchased: Panasonic HDMI card, DVI card, Speakers)

"The shipping was very fast and the product was in good condition except for a small scuff mark on the frame of the television. I love my new LCD, it looks great and the price was very good for this product."
-- Michael 05/23/2007
(Items Purchased: Samsung LN-S3296D)

"Great product, great price. Flawless service. Do yourself a favor and don't fool around. Plasma Concepts has a five star rating for good reason"
-- Tim Manders 05/22/2007
(Items Purchased: Pioneer PDP-5070HD)

"Two purchases and they're batting 1,000 in being prompt, professional, and reliable. Each item has been delivered on time and without damage. The site is very easy to use allowing for products to be organized in many different ways. Hats off to the management."
-- Dan Dykes 05/21/2007
(Items Purchased: 40" Sony LCD - 50" NEC Plasma)

"I've been buying online for years with various degrees of satisfaction, but my experience with Plasma (HT) Concepts was incomparable. I could write volumes on what is right with this company vs. what is wrong with most others, but I'll summarize to save time. (And you'll need it if you research like I do - slogging through the great unwashed masses of Marquis de Sade-designed websites out there). WEBSITE: So professional, easy to use, upfront with pricing, and friendly that I almost wept..(..it was hours, darnit!) PRICES: Very competitive. Including shipping, my order was a negligible amount (anyone's definition of negligible!) above the very lowest price I could find on an 'unrated' site (which had the most creatively scathing reviews I've ever read). SHIPPING: I ordered at 4pm on a Monday. A rep I talked to via 'online chat' told me it would probably ship that day, be there in 2-3 days -- "Suuuure", I thought out loud. They're in Ohio, I'm in Atlanta. Doorbell: 1130am Thursday. Incidentally, the delivery guy said they'd done "nothing but deliver big-screens for the last 6 weeks - and the way it was packed was the best they'd ever seen". It was in perfect shape. THE LAST STRAW: Maybe I missed this on the website, but my plasma's outputs require adapters which you have to buy separately. Those adapters were included at no extra charge. Nice surprise! FOLLOWUP: I just got a very nice email checking to see if I was happy with my purchase, complete with all their contact info if I needed it. CONCLUSION: I'll buy from them from now on even if they're not the lowest price (which is doubtful), and recommend them to anyone without reservation. This company needs to give classes. Amen."
-- Vickie Ellis 05/20/2007
(Items Purchased: Panasonic TH-50PH9UK)

"The TV arrived in great shape and early too. The shipping company delivered it at 7PM (I was surprised they delivered that late.it was great). As for the TV I have mounted it and set it up...The picture quality is outstanding. I have filled out a survey about your company and gave you great marks for service and product. I do appreciate all the help you gave me in the ordering process. I am definitely recommending your company to all my friends. Thanks again."
-- Evan S. 05/19/2007
(Items Purchased: N/A)

"You guys did a great job! Very pleasant doing business with you. To make a long story short, I had ordered the same TV (for near the same price) from a New York based website. Got an email from them "requiring" me to call them and confirm my order? I called and wound up with a high pressure saleman trying to talk me into faster delivery for more money, high priced accessories, etc......I did not need any of those things so I declined them. I think I was then shuffled to the bottom of the stack (or maybe they are just plain slow) because two weeks later I had to call them to get a status. I was told my order would be shipped the following Thursday, and I would get an email to confirm shipment. I got/heard nothing and decided I better cancel my order. I wound up having to cancel my credit card to avoid any unfair cancellation/restocking fees.....! I found ya'll through Goggle, and five days later I was watching my brand new TV. THANKS FOR THE GREAT SERVICE AND EXPERIENCE."
-- Jerry Mercer 05/18/2007
(Items Purchased: Pioneer PDP-5070HD)

"Excellent service! Keith was patient with me and answered all of my questions before my purchase. TV arrives safe and sound with insured shipping just in time for the Superbowl. Great follow up as well for after purchase customer satisfaction. Was scared to make such a big purchase online but Plasma Concepts took excellent care of me. Would recommend this top-notch company to all my friends and family. Would definately purchase from them again in the future."
-- Michael S. 05/17/2007
(Items Purchased: Pioneer PDP-5070HD)

"Great shopping experience. Excellent customer service. Quick response to emails and phone calls."
-- Sebastian S. 05/16/2007
(Items Purchased: Pioneer PDP-5070HD)

"It is probably the best on-line customer service experience I have ever had. What is even more remarkable is that I ordered the two items separately so I ended up speaking to 2 different sales people. Both had the same ability to answer questions, find out ACCURATE shipping and delivery information, provide immediate contact information to me and the ability to self-track my purchase, besides having some of the best pricing I found! It is obvious that this company must pride itself on excellent Customer Service and ensures it's representatives convey that to their customers!"
-- Lee Abelson 05/15/2007
(Items Purchased: Pioneer PDP-5070HD, Wall mount)

"WOW! That is all that I can say. Ordered this set from Aric and was looking for delivery on Thursday 2/1/2007. As you can see it is Wednesday 1/31/2007 and I am writing the review because it arrived last night and has A couple of hours use on it already...Painless deal..Will check with Aric first before next electronic purchase"
-- Jim 05/14/2007
(Items Purchased: PIONEER PDP5070HD - W/5YR WARRANTY)

"I very much appreciated the great service and attention to our account. The follow up communication by Aric was timely and continuous until product delivery. Very professional sales organization. The TV's all arrived in great shape and are installed for our viewing enjoyment. Thanks so much."
-- Cindy Okinaka 05/13/2007
(Items Purchased: 46-inch Sony Bravia,40-inch Sony Bravia, 32-inch Sony Bravia)

"I researched plasma televisions for about 3 months before deciding on the Pioneer. My brother had recently purchased the Panasonic 50px60u and I had been leaning in that direction but I really wanted the extras that the Pioneer came with as well as the better picture that it offered. It was just so much more expensive than the pansonic and I was having a hard time justifying the price. That was until I found Plasma Concepts and their excellent price on the TV that I wanted. I ordered the tv on thursday with the pipe dream of having in home by sunday for the Patriots playoff game. Not only was the staff at PC among the most helpful that I have even encountered in customer service, I actually had the TV on saturday in plenty of time to watch the game. I just want to thank everyone there at HT Concepts especially Aric who got the TV out in record time. Thanks Again, David"
-- David McVeigh 05/12/2007
(Items Purchased: Pioneer PDP-5070HD)

"Had a very positive shopping experience with them. Pioneer PDP-5070HD came in relatively short time and at an excellent price. I would agree with some that BAX delivery person left something to be desired. Barely gave me a chance to inspect carton. As an authorized Pioneer dealer and a sponsor of AVSForum.com, PC has a reputation to uphold, and they certainly did with me. Would certainly purchase from them again."
-- Bill Shulman 05/11/2007
(Items Purchased: N/A)

"This is the second purchase I've made from your company. Both times you guys had what i needed with great on-line descriptions and photos. the order was shipped in a timely manner and received only a couple days later. I am very satisfied with your service and would recommend your company to anyone. Just wanted to let you guys know you are doing a great job and please keep it up."
-- Matt Magish 05/10/2007
(Items Purchased: N/A)

"Fantastic Plasma TV and whole process from buying online to delivery. Plasma Concepts is a honest and reputable online retailer. From start to finish you are able to track the shipping process of your TV and setup a delivery day with the freight company. All communication with Plasma Concepts and the Delivery Co. is top notch, I saved numerous dollars buying from Plasma Concepts vs the lowest retail store, I compared with. I was skeptical to purchase a large plasma online but Plasma Concepts is totally legit and I would buy from again."
-- Gary Rigoni 05/09/2007
(Items Purchased: Pioneer Plasma PDP-5070HD)

"Thanks Plasma Concepts for making my home theater purchase an enjoyable one. Your price,service and communication was great. I will recommend you to others. Thanks"
-- Brian L 05/08/2007
(Items Purchased: N/A)

"I found this website as a link on PioneerElectronics.com, to ensure I was dealing with an authorized Pioneer dealer. Despite purchasing a lot of products via the internet, I was initially very hesitant to make such a large purchase with an on-line dealer. After perusing Plasma Concepts site for products, pricing and policies, I felt more comfortable in dealing with them. After an email to Aric Koenig with some general questions, a quick reply was recieved with all of my answers. Upon ordering this unit, Aric informed me that they had shipped out the last 5070 from their location that day and that my unit would probably take 4 - 6 days since it was coming from an east coast DC. I was more than estatic to get a phone call from the transportation company TWO DAYS after I ordered the unit arranging for a delivery. The Plasma unit came in perfect condition and I'm lovin' it. I would recommend HT Concepts/Plasma Concepts to my best friend."
-- Ron Ring 05/07/2007
(Items Purchased: Pioneer PDP-5070HD)

" I am extremely satisfied with the service I received from HT Concepts. I had been eyeing the XBR3 for awhile and was disappointed it was out of stock here when I was finally ready to purchase it. Aric called me at work as soon as they received a couple to offer me the chance to purchase one before they even put them back up on the website. The TV arrived in excellent condition and throughout the whole process Aric made it be known that if I had any issues or problems at all to let him know. I know when it comes time to purchase my next TV, HT Concepts will be my first stop. Thanks again Aric!"
-- Jared Howard 05/06/2007
(Items Purchased: Sony KDL-46XBR3)

"I just received my TV today. Keith Elsass was very helpful with the selection and shipping of my TV. It is a great TV and demands your attention when you walk into the room. I would recommend this company to anyone, and have to 6 friends now. Thanks Keith!"
-- Gabe L 05/05/2007
(Items Purchased: Pioneer PDP 5070HD)

"Very smooth process. Good price and the salesman, Bob Doseck, was very helpful with my purchase. Television and wall mount arrived right on time as promised. Bob followed up to see that all was OK. Nice way to do business and I will be recommending HT Concepts to anyone who is interested in a new TV. Would shop here again without hesitation....WBOH"
-- William O'Hara 05/04/2007
(Items Purchased: Panasonic TH-50PX600U)

" I was very impressed with your prices and customer service. Thank-you Aric Koenig for your very attentive attention to my purchases. I have/will recommend Plasma concepts to others."
-- Todd Van Vliet 05/09/2007
(Items Purchased: KDL-46XBR3 LCD TV, Peerless PLA50-UNL Universal Articulating Arm, 5 yr extended warranty)

"Extremely satisfied. Attentive customer service from Aric Koenig in Sales. All items delivered promptly and in good working order."
-- Todd V 05/03/2007
(Items Purchased: KDL-46XBR3, PLA50-UNL mount, 5 year extended warranty)

"Very happy with the quality of items and service. Excellent phone and email communication. Would not hesitate to buy from Plasmaconcepts again."
-- Richard Ross 05/02/2007
(Items Purchased: NEC 42 plasma, NEC stand and speakers)

"Cannot say enough good about this company or the product I bought from them. would buy again if I have the need. Original shipment came damaged. Refused shipment. Notified Seller. Sent Pictures. Immediate replacement shipped. Company personel very courteous and helpful."
-- Norb Gits 05/01/2007
(Items Purchased: Panasonic TH-50PX600U)

"service was outstanding. I ordered early Tuesday morning and the TV was at my house in Miami on Thursday afternoon. And everything was in order. What a great company!"
-- Bongini 04/30/2007
(Items Purchased: N/A)

"I purchased a Panasonic TH-50PX600U plasma TV from Plasma Concepts in July 2006. Their price and shipping charges were great (I saved almost $1000 over local retail). They had the model in-stock and promptly shipped it. It was received within a week and was in good working condition. They checked back to be sure I was satisfied with the purchase and requested feedback on my buying experience with them. Five stars for Plasma Concepts!"
-- Robert Johnson 04/29/2007
(Items Purchased: Panasonic TH-50PX600U)

"Just wanted to drop you a quick E-mail about the Panasonic TH-50PX600U plasma that I purchased from you. I have to thank you for the tremendous service and unbelievable ease at which this purchase was made and carried out. This was a huge purchase for me being an internet purchase. I am sure that I am not the only one who is hesitant to purchase such a large and fairly expensive (to me anyway!) item over the internet. I have to say it was painless and worry free from the minute I called your store and spoke to you. You were very professional and knowledgeable about the television and shipping instructions. The shipping was fast, the plasma was delivered in perfect condition and on time! The Plasma itself, unbelievable picture, I am so very happy with the purchase and your store!. I wanted to thank you for the calls and E-mails you made to me checking on the status and updating me on my purchase. So, thanks again for everything you did, above and beyond the sale of the plasma, the purchase went flawless and I would purchase again from you any day. Keep up the great work, you guys at HT CONCEPTS are the best!"
-- Lou 04/28/2007
(Items Purchased: Panasonic TH-50PX600U)

"I ordered a 42' Panasonic flatscreen with a wall mount and thought the service was great. After I installed the wall mount and hung the tv, I noticed the color was off. I called and spoke to Keith who walked me through some trouble shooting ideas, but the color was still off. He asked me to email a couple of pictures to him from the tv so he could see and talk to Panasonic. The next day Keith called and said that the tv must be a disfunctional unit and had another tv sent out to me wtih no charge and then picked up the old tv. They didn't waste any time getting a new tv out to me. I will definetly recommend HT Concepts to my friends and use them again in the future!"
-- Matt Henger 04/27/2007
(Items Purchased: Panasonic TH-42PWD8UK)

"Very happy with TV and Installation. We have found a big difference between our older televisions, and HD TV...We have noticed a much better picture and sound"
-- Kathy Shafer 04/26/2007
(Items Purchased: Sharp LC-20B8US)

"I would like to thank everyone at HT Concepts for their professionalism, knowledge of product, willingness to answer questiions, and for their extreme politeness. Everyone I spoke with during the selection and purchase of this Plasma was a true professional. The item was shipped promptly and was packaged extremely well. The picture on this set is truly awesome. I will absolutely buy again from HT Concepts - great people - great service."
-- Howard Adams 04/25/2007
(Items Purchased: Panasonic TH-42PHD8UK)

"I was quite skeptical of ordering such a large, expensive item on line but the savings potential made it seem like a manageable risk. I placed my order with ease and the item arrived exactly a week later in perfect condition. After unpacking the plasma and hooking everything up, the image was stunning. PC has gained a new, loyal customer for purchases of this nature from here on out. No complaints whatsoever. Good job!"
-- Rod DC 04/24/2007
(Items Purchased: Samsung 42" Plasma)

"My experience with Plasma concepts has been excellent. I finally decided on the TH-50PHDUK TV after months of shopping around. The panel was on back-order due to its popularity but Plasma Concepts added my name to the waiting list. The TV arrived at Plasma Concepts 3 weeks later and I was contacted immediately and it was shipped to me the next day. It arrived at my house 3 days later in perfect condition, no damage or problems. Bob Doseck was my sales associate; he answered all of my questions in a timely manner and was extremely helpful. The pricing was very competitive. I would definitely recommend Plasma Concepts to anyone looking to buy an HDTV."
-- Andrew Cortez 04/23/2007
(Items Purchased: Panasonic TH-50PHD8UK)

"Bob, Just a quick note to say _thanks_ for your superior service! We are all enjoying our first HD experience, but I can see that the NEC 50XR5 plasma is going to be just the beginning of a longer road to developing a truly HT system. What a great start, it is really a great panel. Thanks Again!"
-- Larry Volbruck 04/22/2007
(Items Purchased: NEC 50XR5)

"This company is nothing short of phenomenal. It begins with their website which is very professional and makes you feel confident about ordering from them. There were many other resellers I looked at that didn't give me that good feeling even though they had a good price. PC has both! I placed my order with Aric who was nothing short of professional and answered every question I had from product information, stock, and delivery time. Speaking about delivery time, I placed my order on Monday morning and received a call the next day at 5pm that I could come pick it up. I thought i was going to have to wait 3-5 anxious days to get my plasma; i can't tell you my shock when they called the next day. I can hardly get a dvd player next-dayed to me, but PC was able to get a 91 lb. plasma to me the next day. I even got free bnc-rca connectors DHL'd the next day at no added charge. I spent a lot of time looking around locally and at the myriad online resellers, next time I'm going directly to PC without any reservations. The performance of the plasma is icing on the cake. Right out of the box all the settings (picture, contrast, tinit, color, etc.) are dead on. The look of black bezel is very sleek and makes the picture pop even more. I had an hdtv before this and standard tv looks as good if not better than a crt. I can't say enought about PC and this plasma."
-- Luis Romero 04/21/2007
(Items Purchased: Panasonic 42PWD8UK)

"My plasma, and home theater system were just as I ordered, delivered promptly, and arrived in great shape. But, the thing I appreciated most was the on-line help Keith Elsass provided me to get all the connections set up. I would have taken me about a dozen frustrating trips to "Best Buy" and probably a hundred of my own hours to get it hooked up without Keith. Thanks!"
-- Bill H 04/20/2007
(Items Purchased: N/A)

"Thanks for a great transaction! Price was great, ordering was easy, status sent online and up to date, delivery was quick! I'll definitly keep you in mind for future needs. Thanks also for not being like those pushy, fly by night, mostly NYC and NJ based electronic companies that bait and switch or call you to harass you to buy higher profit margin goods."
-- Ming Leung 04/19/2007
(Items Purchased: Panasonic TY-ST07K Desk Stand)

"Keith, Everything arrived as you promised and works awesome. I am very pleased. If one of my friends is in the market for a plasma, then I am recommend you guys immediately. Thanks for everything"
-- Matt Schatzman 04/18/2007
(Items Purchased: N/A)

"Thank you, Aric. Yesterday I received my plasma and I'm really happy. I had a pleasant experience working with you and your company. You have an excellent customer service and I appreciate it so much. Thanks again!"
-- Graciela Pistone 04/17/2007
(Items Purchased: N/A)

"Thank you!!!!!! You guys rock. I ordered the hdmi board at 9 p.m. on the 12th And received it at 12 noon on the 14th. I will recommend you guy's to everyone I know. Thanks again"
-- Phil Weinstein 04/16/2007
(Items Purchased: N/A)

"Thanks, Aric, for your assistance with this purchase. Delivery was shockingly fast-- perhaps a week sooner than I thought likely. And you took all the pain and suffering out of the process-- I'll gladly tell anyone who's looking to blow 12 grand to give you a call. Once my AV integrators have done their install next week, I'll report back with impressions, but you guys at Plasma Concepts are certainly a joy to work with! Thanks for the great experience."
-- Brett Chaffer 04/15/2007
(Items Purchased: N/A)

"The best HD I seen around. Color, brighness, clarity is awesome on every souce but regular old tv signal. Bought it @ plasmaconcepts.com (authorized NEC Dealer), great choice, no switch and bait, very knowlegeable and Jimmy there even helped me out after I took delivery. Delived before estimated time...awesome! My only concern was purchasing a plasma before I could view it. Don't worry, buy this plasma!"
-- Frank C 04/14/2007
(Items Purchased: NEC 50XR4A)

"This is a great website. I am going to refer all of my friends to you. Your customer service is very personable and the prices are wonderful."
-- Adrian Ghee 04/13/2007
(Items Purchased: N/A)

"I received the plasma yesterday and have already hooked it up and mounted it above the fireplace. It is sweet. I want to thank you for your prompt delivery and great pricing."
-- Scott Conahan 04/12/2007
(Items Purchased: N/A)

"I ordered the 50" for the superbowl....the Monday before. Most sellers said they couldn't deliver in time....not only was Plasma Concepts willing to commit to the delivery in time....they actually did it! Then after a problem developed with the unit (a line developed in the upper portion of the screen)...I made one call to PC...they suggested one call to Panasonic to validate the defect....and both organizations stepped up to replace it instantly. They even sent it before making arrangements to pick up the defective unit! They trusted me...and I have to say, I would certainly trust them with another purchase. Good organization...particularly when you hear about the horror stories of ordering on line...which did give me reason to pause at first."
-- Paul Arvidson 04/10/2007
(Items Purchased: Panasonic 50" Plasma)

"I just wanted to drop you a line to let you know our level of satisfaction with the entire transaction for the Philips 42PF9976 we recently worked with you and your company. You were professional, responsive, and courteous from answering my initial inquiry through your post-sale follow-up. There were no surprises: this is good, I don't like most surprises. And we appreciate the year of added coverage. This was icing on the cake. The set arrived as scheduled. Watkins nailed their delivery time within 10 minutes! We were able to arrange stopping home at lunch for delivery. Everything was intact and the box was externally unmarked. I temporarily set it up in our living room to make certain it nominally worked. This past weekend, we moved it upstairs to its final site above our fireplace mantle in our room. If anyone needs particulars about wall-mounting this unit in an old house with plaster walls and no discernable studs, I can help. I can also share our method to hoist it from the floor to its home with just two people. It is all set-up now and looks stunning. I don't care what folks say about Ambilight, we like it and it just sets-off the whole effect. I'd just like to add in conclusion that I like dealing with professionals. You and your company did yourselves proud and we appreciate it. I would unhesitatingly recommend Plasma Concepts to anyone interested."
-- Steve Albers 04/09/2007
(Items Purchased: N/A)

"OK ... you guys are just way too fast! I mean, this is the fastest service I have ever gotten! Thank you very much. I buy different stuff for home theater every six months or so. You will be getting my business."
-- Craig Suter 04/08/2007
(Items Purchased: N/A)

"Thanks for delivering exactly what you promised, when you promised. Good advice, no oversell, and timely shipping from stock. As of now, all is connected and working great out-of-the box, and I especially appreciate the expedited shipping response. I was very nervous about this purchase, but I am delighted with the results. Highly recommended."
-- David Shoup 04/07/2007
(Items Purchased: N/A)

"Plasma concepts is a fantastic store. Bob Doseck (sales) is courteous and knowledgable and has a great attitude towards the customer. I won't buy anywhere else for Plasma TVs and related equipment. The delivery is FAST. Same day I've ordered the stuff it was shipped. You can't ask for a better experience. Thanks again BOB and Plasma Concepts!"
-- Bill DiMartino 04/06/2007
(Items Purchased: N/A)

"BTW I LOVE LOVE LOVE the Panny. I can't say enough good things about it and I'm also thrilled with the service I've gotten from you guys. You had the best price, were great on the phone and the unit arrived in perfect condition. I'm usually "that customer" so it's nice for once to have everything go so smoothly!"
-- Ross Carlson 04/05/2007
(Items Purchased: N/A)

"World class service. Knowledgeable, friendly and top notch communications via phone or email. Shipped immediately. Overall, made me feel very comfortable buying over the Internet."
-- Bob Rosenberger 04/04/2007
(Items Purchased: N/A)

"HT Concepts did a fantastic job of making me feel safe about my purchase. The product was in perfect condition and it looks terrific. Great price and great customer service."
-- Jesse Ranly 04/03/2007
(Items Purchased: N/A)

"Thanks for all your help Jimmy! You've been great and Plasma Concepts will surely receive another well deserved thumbs up with the guys over at AVS forum. I'm so excited to get my display!"
-- Wes 04/02/2007
(Items Purchased: N/A)

"A quick note. The plasma monitor and stand arrived yesterday in perfect shape. I'm delighted with the unit and your company's service. Thanks for a 1st class online purchase experience."
-- Jan Gruczka 04/01/2007
(Items Purchased: N/A)

"My Panasonic plasma and the mount both arrived yesterday! As promised, the plasma also included the BNC/RCA adapters and everything seems to be in perfect condition. I was only able to briefly experiment with the plasma last night, but at first glance, it looks outstanding! I am genuinely impressed with your customer service and your remarkable responsiveness. I had initial concerns about dealing with an on-line vendor for such an expensive item. Not only am I thrilled with the outcome, I will definitely look to Plasma Concepts for any future purchases. After visiting several B&M stores and speaking with inept salesmen, it's comforting to know that there is another source for my technology needs. Not only did you patiently answer my ongoing questions, you also processed my order without delay. I am truly impressed!"
-- Jim Cleveland 03/30/2007
(Items Purchased: N/A)

"My experience. Ordered the LC37G4U yesterday, recevied it here in the Tampa Florida area today. The delivery truck was in my drive way at the end of the day. How in the heck did they do that... I did my home work before ordering, ie...AVS forum search for other happy customers(biggest contributing factor, tons of cudos), is a BBB member, sent eMail with questions, and had phone conversations with PC's staff. The unit was brand new, factory sealed and powered up with no problems. Give these guys at Plasma Concepts a serious consideration. They do deliver what you expect."
-- David Masciarelli 03/29/2007
(Items Purchased: Sharp LC-37G4U Monitor)

"Just wanted to tell you how pleased I was with my recentpurchase of a 42" Panasonic plasma. The TV arrived in 5 days, without a scratch and came well packaged. The TV looks fabulous and it was a great price. Frankly, I was a little worried buying such a high-end product on-line, but you came through beautifully. Thanks again!"
-- Jeff Palmer 03/28/2007
(Items Purchased: Panasonic TH-42PWD6UY, desk stand, and RepairMaster 4 year extended warranty.)

"I just wanted to let you know how delighted we are with the Panasonic Plasma we bought from Plasma Concepts,and also how great the service was. The plasma arrived in perfect condition, and is incredible.We also truly appreciated the return policy on the wall mount. The desk stand looks fabulous on the new AV stand that we placed it on. Once again, thanks to you and everyone we spoke to including Aric. You guys are great!"
-- Cathy Richard 03/27/2007
(Items Purchased: N/A)

"I wanted to send a letter of thanks for the high quality service I received when purchasing my plasma display. Your company went above and beyond to ensure my experience was a positive one. When I had special delivery requirements, you met them with no hesitation. Your organization is definitely one of the best in the market for giving great sale prices and superior customer service."
-- Bill Winterberg 03/26/2007
(Items Purchased: Panasonic 42� TH42PWD5UY, Panasonic Desk Stand)

"Purchasing this unit from you was a most pleasant experience!! Shipping was very fast and your obvious interest in satisfying your customer was the best customer relations I have seen in many months. Your Emails were not only numerous and prompt, but very informative. It is most gratifying to know that honest, reliable and caring sellers still exist in these times of dog-eat-dog. Thank you very much and If I hear of anyone in the market for a plasma TV, I will have them Email you."
-- Bill Martin 03/25/2007
(Items Purchased: Panasonic 42" TH42PWD4U)

"I recently purchased an NEC42 MP3 plasma TV from your company and just wanted to follow up with a progress report. The unit arrived undamaged in two days. I had it installed a week later and have been enjoying it ever since. It's connected to a Bose Lifestyle system and watching movies is now an incredible experience! The picture and sound are both awesome! Everybody who sees it is quite impressed with the quality of the picture and I couldn't be happier.Thank you for all your help. I would highly recommend your company to anyone I know interested in purchasing a plasma TV."
-- Pat Palmer 03/24/2007
(Items Purchased: NEC 42" 42mp3)

"I received my Panasonic TH-42PWD4U and tilt wall mount yesterday afternoon. I was presently surprised by the early delivery. The monitor looks great in my media room. I'm thrilled with the picture quality. Thanks for your patient and consistent service through this purchase. I will certainly recommend Plasma-Concepts to friends and colleagues."
-- Damon Auer 03/23/2007
(Items Purchased: Panasonic 42" TH42PWD4U)

"I will like to thank you for all the help in finding the right plasma for my home. Service and communication was great and gear arrive on time like promess. AAA++++ Customer Service. Looking forward to buy that Faroudji NS line doubler from you."
-- Tony Magana 03/22/2007
(Items Purchased: Sony PFM-42B1)

"I just wanted to thank you for excellent service and follow through. Not only were your prices the best on the net, your team also gets an A++ for excellent customer care. The Plasma TV is AWESOME!!"
-- John 03/21/2007
(Items Purchased: N/A)