Return Policy

STANDARD TERMS AND CONDITIONS
I. PAYMENT TERMS
All prices are in U.S funds. Plasma Concepts standard payment terms are American Express, VISA, MasterCard,  Money Order , Certified Check, or Bank Wire. 

II. DELIVERY
All sales are F.O.B. Origin. All shipments will be made by the method deemed most advantageous by Plasma Concepts. Delivery dates are approximate and subject to delay due to events beyond the reasonable control of Plasma Concepts. Plasma Concepts is not responsible for insurance if the customer chooses to arrange their own shipping. 

III. TAXES
All prices are exclusive of any present or future sales, revenue, or excise tax, import duty (including brokerage fees), or any other applicable tax.  All applicable taxes are the responsibility of the buyer. 

IV. CANCELLATIONS & NON-DEFECTIVE RETURNS
No returns for Credit/ Refund will be accepted. At Plasma Concepts sole discretion, non-defective merchandise may be returned within 10 days from the shipment date and will be subject to 25% Restocking Fees.  In the event that Plasma Concepts authorizes return of merchandise, the merchandise must be returned in resalable condition including, but not limited to: original packaging and packaging materials, all cords, cables, cartons and documentation, registration and warranty materials, and like-new condition of the merchandise and packaging materials.  Plasma Concepts has the sole discretion to specify these and other conditions for the return of merchandise.  Prior to returning any merchandise, a Return Merchandise Authorization (RMA) must be obtained from Plasma Concepts.  RMA's are valid for a period of 5 working days.  Do not write the RMA number on the box.  This makes it non-resalable and you will be charged for replacing the box.  Display the number on the shipping label.  Merchandise returned without a RMA on the shipping label will be refused.  Merchandise is to be returned with freight prepaid and must be insured.

V. DEFECTIVE MERCHANDISE
Plasma Concepts offers a 14-day swap-out period for defective merchandise.  Manufacturer must declare product defective and authorize replacement. In some cases, the manufacturer will need to inspect the merchandise and may repair instead of replacing. Contact Plasma Concepts immediately upon discovering merchandise defect to obtain an RMA(Return Merchandise Authorization).  Please have the following information available:
Company Name; Invoice number; Product serial number; Model number of the product; Date of shipment; Overview of the problem; Manufacturer Case #

VI. SPECIAL ORDERS
All sales are final on special order items

VII. NSF CHECKS AND DELINQUENT ACCOUNTS
A $15.00 returned check fee will be charged for any checks returned NSF.  Future shipments will be sent Cashier's check.  All collection costs,  including attorney's fees and court costs,  will be charged to the Buyer in the event that it is necessary to take legal action to collect.  No further orders will be shipped until restitution has been made.

VIII. PRICING
Prices are subject to change. Once invoiced and shipped, products are not available for price protection.

IX. ENFORCEMENT
Failure by Plasma Concepts to enforce any Terms and Conditions does not constitute a waiver of any portion of Terms and Conditions.

X. AGREEMENT TO TERMS AND CONDITIONS
This certificate is given with full knowledge of and subject to the legally proscribed penalties for fraud and evasion.  I hereby certify that I have read, understand, and will abide by the Return Policy as stated herein.  Please type or print.

XI.  PC PROMISE
Items covered under the PC PROMISE will supercede the above terms and revert to the terms of the PC PROMISE.  Please see http://www.plasmaconcepts.com/sections/pc_promise.asp for details.

XII.  DIRECTV
When DirecTV is purchased, any instant rebates through Plasma Concepts will be charged back if customer discontinues DirecTV service within 2 (two) years of activation.


ITEM MUST BE INSPECTED AT TIME OF DELIVERY.  VISIBLE SHIPPING DAMAGE MUST BE REPORTED IMMEDIATELY. CONCEALED DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF RECEIVING THE PRODUCT. PLASMA CONCEPTS WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES REPORTED AFTER 48 HOURS OR ANY DAMAGE REPORTED ON ITEMS SIGNED FREE AND CLEAR.
First Name*

Company/Organization

Address 1*

City *

Zip Code *
Last Name*

Telephone*

Address 2

State *

Email *
*Indicates required field.
Note: If required field is left blank your agreement will be deemed invalid and your order will not be processed.
Yes, I agree to the return policy